Shipping policy

Shipping Policy

Last updated: 19 August 2026

Welcome to EUROSHIFT. This Shipping Policy explains our order processing, estimated delivery times, tracking and how we handle delivery issues.

ORDER PROCESSING

Please allow approximately 1–3 business days for orders to be processed before dispatch.
Processing times may vary depending on the product and order volume.
Once your order has been dispatched and tracking information becomes available, it will be sent to the email address provided with your order.
Orders containing multiple products may occasionally be shipped separately and arrive at different times.
Orders are not processed on weekends or public holidays.

SHIPPING TIMES

Delivery times displayed on our website or provided during checkout are estimates only unless expressly stated otherwise.
Delivery times vary depending on the product, dispatch location, delivery destination and shipping carrier.
Some EUROSHIFT products may be dispatched from international fulfilment locations.
Courier delays, customs processing, public holidays, peak periods, severe weather and other circumstances outside our reasonable control may affect delivery times.
Where available, more specific estimated delivery timeframes may be displayed on individual product pages or during checkout.

We recommend waiting until your product has been delivered and inspected before booking any installation appointment.

TRACKING

Tracking information will be provided where tracking is available.
Please allow some time after dispatch for tracking information to become active or update within the carrier's system.
If your tracking has not updated for an extended period, please contact support@shopeuroshift.com with your order number so we can investigate.

MULTIPLE PACKAGES

If you purchase multiple products in the same order, your items may occasionally be dispatched separately.

This means you may receive:

Multiple packages
Multiple tracking numbers
Packages arriving on different dates

If part of your order arrives before another part, this does not necessarily mean an item is missing.

LOST PACKAGES

If you believe your package has been lost in transit, please contact support@shopeuroshift.com with your order number and tracking information.

We will investigate the shipment with the relevant delivery provider.

If an order is confirmed as lost, EUROSHIFT will provide an appropriate resolution in accordance with applicable law, including Australian Consumer Law.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for ensuring that their delivery information is complete and accurate before placing an order.

If you notice an error in your shipping information, please contact EUROSHIFT as soon as possible.

Once an order has entered processing or has been dispatched, we may be unable to change the delivery address.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be resent.

UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned because of an incorrect address, failure to collect the package, refusal of delivery or another circumstance attributable to the recipient, please contact us to arrange the next steps.

Additional delivery charges may apply if the package needs to be shipped again, where permitted by law.

DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged:

Take clear photographs of the product and its packaging.
Keep the original packaging where reasonably possible.
Contact support@shopeuroshift.com as soon as reasonably possible.
Include your order number, photographs and a description of the damage.

We will assess the issue and provide an appropriate remedy where required under Australian Consumer Law.

SHIPPING DELAYS

Occasionally, delivery delays may occur due to circumstances outside our reasonable control, including:

Courier disruptions
Severe weather
Natural disasters
Customs or border processing
Public holidays
Peak shopping periods
International transportation delays
Other unforeseen logistical disruptions

While we cannot guarantee delivery dates, we will assist with investigating significant delays where reasonably possible.

INTERNATIONAL FULFILMENT

Depending on the product purchased, orders may be dispatched from Australia or an international fulfilment location.

Internationally dispatched products may be subject to customs or border processing, which can occasionally result in additional delivery time.

Products within the same order may also be dispatched from different locations and therefore arrive separately.

ORDER CHANGES AND CANCELLATIONS

Please carefully review your order before completing checkout.

If you need to request a change or cancellation, contact us as soon as possible.

Once an order has entered processing, fulfilment or dispatch, we may be unable to cancel or modify it.

CHANGE OF MIND

EUROSHIFT does not accept returns, exchanges or refunds for change of mind.

Please carefully review your order and product selection before completing your purchase.

This does not affect any rights or remedies you may have under Australian Consumer Law.

Please refer to our Return & Refund Policy for further information.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any rights, guarantees or remedies available to consumers under the Australian Consumer Law that cannot lawfully be excluded.