Refund policy

EUROSHIFT Return & Refund Policy

Change of Mind

EUROSHIFT does not accept returns, exchanges or refunds for change of mind, incorrect choice, or where a customer no longer wants the product.

Please carefully review your order and product details before completing your purchase.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective or different from what you ordered, please contact EUROSHIFT as soon as reasonably possible with your order number and details of the issue. Photos or videos may be requested to assist us in assessing the issue.

Where applicable, EUROSHIFT will provide a remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

Depending on the circumstances and the nature of the failure, you may be entitled to a repair, replacement or refund as provided by law.

Vehicle Compatibility

Customers are responsible for checking product compatibility with their vehicle before purchasing. If you are unsure whether a product is suitable for your vehicle, please contact EUROSHIFT before placing your order.

Choosing an incompatible product does not automatically entitle the customer to a return or refund unless required by Australian Consumer Law.

Installation

We strongly recommend that products requiring installation are fitted by a suitably qualified professional.

Products should be inspected for visible damage, defects and incorrect supply before installation.

Installation & Labour Costs

Unless required by Australian Consumer Law, EUROSHIFT does not cover third-party installation, removal, diagnostic, workshop or labour costs.

Refunds

Where a refund is approved, it will be processed to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

Contact Us

For issues relating to an order, please contact EUROSHIFT through our Contact Us page or customer support email and include your order number and details of the issue.